Refund Policy
How refunds and cancelled marketplace trades are handled.
These policies are provided for LimitedsZone users and should be reviewed and adapted by qualified legal counsel before relying on them as formal legal documents.
1. Marketplace trade refunds
When a trade is cancelled through the platform’s supported cancellation flow, the buyer’s escrowed amount is returned according to the trade status and applicable platform rules.
A refund may be delayed if a transaction is under review for fraud, payment verification, or a dispute.
2. Crypto deposits
A crypto payment that has already been confirmed and credited is not automatically reversible through the blockchain. If a refund is approved, it may require a manual process and the user may be asked to provide a compatible receiving address.
Blockchain network fees are generally not recoverable once a transaction has been sent and confirmed.
3. Incorrect payments
Sending the wrong asset, wrong network, wrong address, or an incorrect amount may result in a payment that cannot be automatically credited or recovered. Contact support as soon as possible with the transaction hash and payment details.
4. Disputes
If you believe a purchase, deposit, withdrawal, or trade was processed incorrectly, contact LimitedsZone support with the relevant transaction or trade information. We may review platform records and payment-provider data before deciding how the issue should be resolved.
5. Abuse and fraudulent requests
Refunds are not intended to provide a way to reverse legitimate completed trades or to recover funds after a user has intentionally violated marketplace rules. Fraudulent or abusive refund requests may result in account restrictions.